Frequently Asked Questions

Which credit cards do you accept?
Visa, Master Card, American Express, and Discover

When placing an online order, why do you require that my billing address match the address information used by my credit card company to send statements?
This is done to protect you from unauthorized purchases. If the billing address entered on the billing details page does not match the address where your credit card company sends your statements, the credit card company will not authorize the charge.

Can I place an order over the phone with a credit card?
Yes! For orders under $500 we can take your information over the phone. Anything over requires completion of our Credit Card Authorization Form which authorizes us to use your card.

Do you charge sales tax?
All applicable state and local sales taxes are charged for all orders delivered to California and New York addresses. Currently, other orders shipped outside of these two states are not subject to sales tax.

What is your payment policy for international orders?
We require payment by bank wire transfer for all international orders. Transfer information is provided when you place your order. There is a $20 bank fee added to your total, your bank may charge additional fees. You are also responsible for any duties imposed by customs. Please note that though our online store does not support international orders, we can take your order via phone, email, or fax.

Can I place an order on-line?
Yes, secure, on-line shopping is available for domestic sales (contiguous US, Alaska and Hawaii). Sales taxes, where applicable, are applied.

For international customers, these order options are available:
1. Email
2. Phone: 1-800-228-4429
3. Fax: 1-818-980-9911

Do you buy used gear?
We do not. Depending on your gear's condition and market viability, consignment might be an option. Please contact our Sales Department for details.    

How do I place an item on consignment?
Contact any Sales Staff member for assistance. All consignment items are backed by LSC's 90-day warranty and, therefore, require testing by our Service Department for operational integrity. There is a nominal fee for this service (usually a 1/2 hour service charge). After the item has been checked for operational integrity, we will list it on our website, and display it on our sales floor. The Consignment Policy further details our terms and conditions.

Do you offer free shipping for online orders?
Yes, for select online orders and for most orders $99 or more. For details, check our free shipping policy.

How do you calculate shipping costs?
Shipping costs are calculated using FedEx and UPS software packages. Unlike some vendors, we do not charge additional fees for handling. Check our Shipping & Returns link for more information.

Which shipping methods are available?
For online orders, we ship via UPS or FedEx. For orders $100 and above, we request that UPS or FedEx obtain an adult signature at the time of delivery. We understand that you or someone else may not be available at the time of delivery; if this is the case, speak with your sales rep to discuss other shipment options. If ordering online, enter "NO SIGNATURE" in the COMMENTS section during the check-out process. Check our Shipping & Returns link for more information.

When will my order ship?
For in-stock items placed before 12 PM Monday thru Friday, your order will ship the next business day. Online shipping options DO NOT include weekend deliveries. For example, for in-stock items, a 2-Day shipping request placed on a Thursday means delivery on the following Monday. A next-day shipping request placed on a Friday means delivery on the following Monday. We do not ship on Saturdays, Sundays, or holidays, and we do not ship to P.O. Boxes. Note that ALL orders are subject to review, including shipping/billing verification and credit card verification. In some instances, this may cause a slight delay in processing your order.

What is your return policy?
We have a 30-day return policy. However, all sales returns for in-stock items are subject to a 15% restocking fee. Special order items are subject to the manufacturer's restocking fee which run anywhere from 15% to 40% of the MSRP plus any shipping charges incurred. Restocking fee may be waived for stock items returned for store credit or exchange. Check our Shipping & Returns link for more information.

What is your rental policy?
View our complete Rental Policy or contact any Rental Staff member for assistance.

How can I be added to/removed from your email or mailing list?
Use this form by choosing the appropriate button that matches your request. We respect and protect the privacy of your information. Collected customer data is strictly used for LSC's marketing initiatives and never sold to any of our vendors. All LSC correspondence (letters, postcards, even the mailing of literature printed by our vendors), is handled by LSC internally. Rest assured that none of our vendors see your information. More information can be found here: LSC's Privacy Policy and Anti-Spam Policy.

What is MAP?
Some manufacturers require a "Minimum Advertised Price" Policy or MAP that prohibits dealers from advertising/publishing select items at a price below this set MAP. On our on-line store, MAP prices are enforced when you see this designation: "MAP Pricing".

I qualify for sales and use tax exemption (California or New York). How do you handle this?
Simply notify your Sales Representative if you have a California Section 6378 Exemption Certificate or New York exemption certificate and fax the form to 818-980-9911. Online, add "Exemption Certificate" in the comment box provided at checkout. Even though taxes will be calculated at checkout, an adjustment will be made once we confirm your eligibility. We must have your properly completed exemption certificate on file before we can release your order.